Save your backup codes
Each one signs you in once if your phone is lost, dead or out of signal. This is the only time they are shown — store them somewhere you can reach without your phone.
Recent shipments
The last few labels this account bought.
| Order | Carrier | Status | Tracking |
|---|
Recent money movements
Charges, refunds and funds added.
| Date | What | Amount | Balance |
|---|
Create a label
Submit the same JSON your WMS would send to the GSP API.
What came back
The API's answer to your last request.
{ "ready": true }
Batch labels
Upload a morning's shipments as one run. The whole batch is priced against your balance before any of it is bought.
Each row needs a destination and a weight. Everything a row leaves blank is taken from the Create a label form — carrier, service, ship-from address and parcel dimensions — so a spreadsheet only has to carry what actually changes between shipments.
Batch history
| Reference | Submitted | Rows | Submitted | Rejected | Estimated | Status | Tracking |
|---|
Batch tracking
| Order | Status | Carrier | Service | Tracking |
|---|
Track a package
Current status and activity, straight from the carrier.
Your shipments
Queued, processing, created, failed and cancelled labels.
| ID | Carrier | Order | Status | Tracking | Label | Action |
|---|
Account
Balance, credit and funds awaiting review.
Two-factor authentication
Checking…
Add funds
Wire or ACH, reviewed by our staff before the balance moves.
Send your Zelle transfer
- Amount
- —
- Send to
- —
- Memo— include this exactly
—
Without the memo code we cannot tell your transfer from anyone else's, and the funds wait until somebody works it out by hand. A Zelle transfer cannot be reversed once sent, so check the amount first.
Bank details for an eCheck are entered on our payment processor's own page — they never reach GSP, which keeps only your bank's name, the last four digits and the amount. See §5 of the user agreement.
| ID | Account | Method / reference | Amount | Status / reconciliation | Action |
|---|
Statement
Every movement on this account, newest first, with the balance after each.
| Date | Type | Reference | Description | Amount | Balance after |
|---|
Connect your WMS
The same endpoints the console uses. Idempotency keys stop a retry buying a second label.
Create a label
POST /api/v1/labels
Idempotency-Key: wms-order-100238
{
"carrier": "ups",
"service": "ground",
"orderRef": "Dianxiaomi-100238",
"hazmat": false,
"shipFrom": { "...": "..." },
"shipTo": { "...": "..." },
"parcel": { "weightOz": 32, "lengthIn": 10, "widthIn": 7, "heightIn": 4 }
}Check on it
GET /api/v1/labels/:id
GET /api/v1/labels/:id/document
POST /api/v1/labels/:id/cancel
GET /api/v1/tracking/:carrier/:trackingNumberAccount and money
GET /api/v1/account balance, credit and recent activity
GET /api/v1/account/summary labels and spend over a period
GET /api/v1/account/ledger statement lines, filterable by days and type
POST /api/v1/account/recharge-requestsIf you sell through 领星 (Lingxing)
GET /api/v1/lingxing/services
POST /api/v1/lingxing/labels
GET /api/v1/lingxing/labels/:label_id
GET /api/v1/lingxing/labels/:label_id/document
POST /api/v1/lingxing/labels/:label_id/cancel
Authorization: Bearer <LINGXING_API_TOKEN>Ask an administrator for an API key: Workspace → integration keys. Keys are shown once and expire after 90 days.
Support
What we can help with, and what to send so we can.
Getting help
Your workspace has not published a support address yet. An administrator can add one in Workspace settings.
Include the label ID (lbl_…) or the order reference. It is the fastest way for us to find the shipment.
Common questions
- A label failed. Was I charged?
- No. The estimate is reserved when you submit and released if the carrier refuses it; only a purchased label is charged.
- I cancelled a label. When does the money come back?
- Once the carrier confirms the void, which is usually within their void window of 28 days. It appears as a refund on your statement.
- The carrier charged more than the estimate.
- Carriers re-weigh parcels after collection. The difference is charged or credited to your balance with its own statement line.
- Why can't I buy a label?
- Usually an unconfirmed email address or an empty balance. The console says which at the top of the page.
Terms of use
Read the full agreement
Admin console
Customer-service review and manual account balance management.
Every account's ledger
All movements across the workspace, newest first.
| Time | Account | Type | Amount | Balance | Description |
|---|
Recharge requests
Review funds submitted by accounts in this workspace.
| ID | Account | Method / reference | Amount | Status / reconciliation | Action |
|---|
Workspace settings
Manage your brand and integration access.
Processing
How the label queue is keeping up. Useful when a shipment is taking longer than usual.
These are operational figures. Nothing here needs attention unless a shipment is stuck.